Iberia launches 22 quick service points at Barajas airport T4

Iberia has put into service in T4 of Madrid-Barajas airport 22 Quick Service Points, multimedia totems located in the departure and arrival areas whose main objective is to provide information and, above all, Streamline customer support when incidents occur, avoiding unnecessary waiting.

The airline Iberia has officially presented its new express service points in Terminal T4 of Barajas airport in Madrid. These state-of-the-art touch devices have been developed by Icon Multimedia in collaboration with Aertec, Company specialized in airport management. The main objective is to provide information and, above all, Expedite customer assistance when passenger incidents occur, avoiding unnecessary waiting.

The fast service points of the boarding areas have been programmed so that the passenger, in case of situations such as loss of connection, the boarding pass can be issued there for your next flight and, even, The food and or hotel voucher if applicable. In the arrivals area, provide information about the tape assigned for baggage collection and, in case of baggage delay, allow you to make the claim of the same, with the possibility of indicating the address to which the baggage must be delivered.

In addition, at the quick service points, Iberia customers will find real-time information on the status and departure of flights: Scheduled time, Assigned boarding gate, Plan to get to it; services that Iberia offers at the airport such as VIP lounges or ticket sales points; A practical guide to luggage, Assistance to minors travelling alone, Attention to passengers with special needs, and extensive information on passenger rights, services at Terminal T4 (shops, pharmacies, police), and plans to facilitate movement through the terminals. All this has access from a multi-language touch interface that is very easy to use.

Punctuality

These quick service points, Launched in its first phase in Spanish and English, are located in the boarding and arrivals areas of T4 and T4S. These modern facilities are part of Iberia's Agora project, a great strategic plan of the company with the triple objective of making its T4 hub in Madrid more efficient, Increase punctuality, and improve your customers' travel experience. specifically, Through this new service, The company will speed up the assistance to its customers, especially when incidents occur, avoiding unnecessary waiting.

In addition, with the installation of these Quick Service Points Iberia completes the objectives of IATA's "Fast Travel" program. This project is aimed at improving the customer journey experience, promoting self-management of processes such as boarding pass issuance, baggage check-in, or the change of reservation and other necessary procedures in case of incidents.

Juan Carlos Martin, commercial director of Icon Multimedia, has declared: “This new project is completely innovative and makes us especially excited because its use is intended to improve the traveler experience in complex situations”. Martín also explained that the Palencia company has had the opportunity, from a business point of view, “to mature and learn from an environment always as professionalized and of excellence as air traffic, and in that sense we must thank Iberia for placing its trust in the solutions offered by Icon”.

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