Liverpool Womens NHS Foundation Trust hospital implements a Tensator virtual assistant

Shanice is the name of the virtual assistant, designed by Tensator, which the Liverpool Womens NHS Foundation Trust maternity hospital in the United Kingdom has installed to receive visitors and patients, and guide them through the health center.

The Liverpool Womens NHS (National Health Service) Foundation Trust ha incorporado a su plantilla una asistente virtual que da la bienvenida a los visitantes llamada Shanice. To create this illusion that resembles that of a real nurse, the center has used the technology of Tensator.

This UK maternity hospital has installed this digital signage solution that 'comes to life' in the character of Shanice, a nurse who receives visitors and patients explaining what the clinic's procedures are. When taking the characterization of a maternity nurse, the virtual assistant captures the attention of users since they are visually and audibly attracted by the image that receives them as soon as they enter the center.

"Tensator's virtual assistants allow these person-shaped images to answer frequently asked questions.. Shanice guides visitors on how to use the kiosk self-check-in, conveys advice and offers information so that everyone receives the best care. Ultimately it is an improvement in the patient/visitor experience of this prenatal clinic and getting everything to work in the best possible way", explains Ajay Joshi, Media Director at Tensator.

Liverpool Womens NHS Foundation Trust has opted for Tensator's Ultra multimedia platform which has the smallest size in the entire range (50 X 50 cm), which means it can be easily moved around within the hospital. It is fully customizable and adapts to any brand image, allowing to transmit all kinds of messages.

Tensator's virtual assistants have also been implemented in other UK health centres such as Luton, Dunstable, Bedfordshire and Oswestry in Shropshire. In addition, it is also being used as a dynamic marketing tool in sectors such as transport, shopping malls and leisure environments.

 

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