Qmatic Expands Orchestra Platform to Optimize Customer Facilities

Orchestra is a platform in which Qmatic invests to make it scalable and with this objective it has incorporated four new modules into the solution: Appointment, Expressia, Mobile and Business Intelligence.

Orchestra is a solution designed for customers who need complete management of their company. The company or public institution can view and analyze the customer's status across all areas of its organization. It is made up of hardware and software elements, and it's scalable, depending on the user's needs. Allows structuring, plan and improve the service experience of customers as well as streamline the operation and operational efficiency of organizations. The configuration of the functionalities can be adapted to the needs of each client, bank branches, Insurance, hospitals, retail companies or Public Administrations, while maintaining centralized management and reporting.

Thanks to Orchestra's configurable and modular architecture, Qmatic Keep investing to deliver an evolving platform. The configuration of the functionalities can be adapted to the needs of each client, while maintaining centralized management and reporting. This structure makes Orchestra a flexible and scalable solution over time.

Continuing with this line of evolutionary platform, Qmatic has added four new modules to its Orchestra solution: Appointment, Expressia, Mobile and Business Intelligence. "Utilities that complete and extend the benefits of our Customer Experience Management platform (EMF), that materialize the strong investment that Qmatic makes to enrich the facilities and services of customers", explains Martin Carvallo, Managing Director of Qmatic Spain.

The appointment module, Calendar & Bookings allows control of the appointment process, ensuring that these are part of the care process, so that no time is wasted and the experience runs smoothly.

The Expressia module invites the customer to rate their degree of satisfaction with the service received; while Qmatic mobile offers customers and users the possibility to connect with its service, in a multichannel world. For companies and public institutions, The process will be cheaper and will allow more people with fewer resources to be served; and organizations will be able to create their application in a simple way or integrate it with the rest of the manufacturer's applications.

Last, Orchestra offers a business intelligence option (BI) web-based. It is easy to use as it is based on the drag-and-drop feature, and third-party data can be integrated to create even clearer pictures of the organization. With a graphic approach, it allows to address important problems, fix them in time and even see critical business intelligence in people's intelligent business applications.

This Business Intelligence module (BI) Three options are offered: Reports, Analytics and Dashboard. The former captures and presents data over predefined time periods, allowing you to check the status of the business at a glance. Raw values or performance can be reported and parameters are comparable..

The analysis option provides a tool to find the indicators. It is designed to be used for ad-hoc purposes and also to be incorporated with other common tools.
The dashboard feature provides insight into how the business is operating and includes multiple charts, Pictures, Tables and other indicators to highlight key performances.

Vertical sectors

Qmatic helps distribution and retail companies increase customer performance in their stores and turnover. Orchestra provides valuable data in relation to the profile of customers in stores, as well as helping to improve in-store marketing.

Orchestra enables banks, Financial institutions and companies in the insurance sector differentiate themselves from their competitors by offering a service adapted to their customers, in such a way that it manages to improve its sales figures by knowing how to respond to the specific needs of customers thanks to qualified personnel. Applications are processed faster, with a higher success rate and staff feel more valued.

This Orchestra platform also provides a consolidated global view of a public service as a whole through fundamental metrics. These metrics are customizable for each public institution in a quick and easy way, and can be shared with citizens to help promote a transparent and professional public service. Likewise, the efficiency of the officials is increased, offering them a professional solution to interact with their users and reduce their stress levels.