Qmatic adds four modules to its Orchestra platform to improve the operation of healthcare facilities

New Qmatic Ochestra platform modules will help hospitals and healthcare facilities effectively manage patient wait time and improve their service experience.

The Orchestra platform developed by Qmatic, Customer Experience Management Solutions Specialist (EMF), It now has four new modules specially designed to optimise the operation of hospitals and health centres, as they allow you to structure, Plan and improve the patient service experience with efficient wait time management.

As Martín Carvallo explains, Managing Director of Qmatic Spain, "Orchestra's new modules complete and extend the benefits that our Customer Experience Management platform offers to hospitals and healthcare facilities".

The Appointment Module, with calendar and bookings, Makes it easy to control the appointment process, ensuring that they are part of the care process, so that no time is wasted and the experience runs smoothly. While it is true that this module has no application in hospital and clinic environments, whose management system already offers it, Integrates with that appointment management. In smaller clinics where this appointment option is not available, Qmatic can supply it as one more element of the solution.

For its part, Orchestra's Expressia module offers a service committed to the quality of patient care through a satisfaction survey in which, with a single click, Invite users to give their opinion and rate their degree of satisfaction with the service received.

Qmatic Mobile is a new module for patients and users to connect with their medical service in a multi-channel environment, with a simple service process that even offers indications. For hospitals and health centres, the process will be cheaper and will allow more people to be cared for while dedicating fewer resources, either by creating your app easily or by integrating it into current Qmatic apps.

Business Intelligence

Orchestra Offers a Business Intelligence Option (business intelligence – BI) Easy-to-use web-based, as it is based on the drag-and-drop feature, that you can integrate third-party data to create even clearer pictures of your organization. With a powerful graphical approach, it allows you to address important issues and improve response times with greater efficiency.

Inside the Orchestra BI module, Qmatic offers three different options. One of them is Reports, for data capture and presentation over pre-defined time periods, allowing you to check the status of the business at a glance, as well as reporting on raw values or performance.

The BI Analysis option provides a tool to find the indicators and answer the question "why?", Specifically designed to be used for ad-hoc purposes and integrate with other common tools. last, the Dashboard function controlIt offers an insight into the operation of the business that can contain multiple graphs, Pictures, Charts and other indicators to highlight key returns.

The Benefits of New Orchestra Modules for Healthcare Centers and Hospitals, as pointed out by Qmatic, is that they provide "a global and consolidated vision of a public service as a whole through fundamental metrics, that are customizable for each institution in a quick and easy way, and that can be shared with patients to help promote transparent and professional service".

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