The City Council of Beasain bets on Qmatic to improve the attention to the citizen

The Orchestra One solution has been chosen by the Gipuzkoan city council of Beasain to improve citizen service in waiting areas.

The project carried out in the Beasain Town Hall (Guipúzcua) is based on Qmatic's Orchestra One solution, Customer Experience Management Specialist, consisting of the installation of four citizen attention posts, a Qmatic TP touchscreen dispenser and a multimedia set for posting shifts in waiting areas.

These teams are now available in the new citizen service office, recently inaugurated in the basement of the square of San Martín de Loinaz de Beasain. For Julen Urteaga, Responsible for the organization of this consistory, "We have visited different locations, as Ermua, Arrigorriaga and Urnieta, Before finalizing the new office model. In the old customer service, People had to take more than one turn to carry out some procedures, while in the new, called iGunea, All services are offered in the same place, which speeds up the attention to the citizen".

With Qmatic Orchestra One, This Gipuzkoan City Council now has a shift management system that allows it to quickly channel attention to citizens, as it offers a more flexible self-service model with more options, including information points in waiting areas that facilitate the management of procedures and allow greater interaction between the consistory and citizens.

Javier Medina, Business Development & marketing manager of Qmatic Spain, pointed out that "the implementation of Orchestra One in the new citizen service office of the City of Beasain allows intelligent management of the flow of people, in addition to making it easier for employees working in the office".

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