j. Abad Codelco optimizes customer service and improves brand image with Wavetec

The company dedicated to the commercialization of plumbing and air conditioning materials has installed a waiting management system integrated by a kiosk, a monitor and Wavesphere software.

Cmatic has implemented, using the technology of Wavetec, A waiting management system in the marketing company of heating materials and products, plumbing, air conditioning, Gas and solar energy, j. Abbot Codelco. The solution consists of a kiosk, a monitor, where both the shifts and videos of different manufacturers are displayed, and three customer service positions.

Backed by real-time data dashboard and management software, the Wavesphere system presents a comprehensive approach that helps to strategically organize the flow of people, Connecting customers with the brand and measuring, effectively, The service experience.

The queue management system in addition to reducing waiting times, serves to display information and promotions (according to traffic patterns) and, therefore, can generate new revenue possibilities.

System parameters and screen content can be updated in one click and a wide variety of widgets can be added., such as news or weather forecast.

In addition, Wavesphere solution records all system values, such as waiting time or customers served. This provides an accurate prediction of attention time. In the case of J. Abbot Codelco, The service is divided into two services to manage the visit according to the needs of each client.

The Wavetec system has been installed both at J headquarters. Abad Codelco in Getafe (Madrid) as in the delegations of Alcobendas (Madrid) and Valladolid.

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