Madrid Municipal Housing Company manages citizens' care with Qmatic

Orchestra management software has been integrated into twenty-five EMV service stations to streamline and plan visits.

With the aim of offering improved service to citizens in their offices, the Municipal Housing and Land Company of Madrid (EMVS) has reached an agreement with the Swedish multinational Qmatic, specialized in Customer Experience Management solutions, which entails a complete hardware refresh and migration of the existing queue management system to the Qmatic Orchestra software.

Designed to manage business service processes, the Orquestra platform "evolves the relationship paths that each company has with citizens, from the moment your interaction begins", point out from Qmatic.

In addition to structuring, Plan and improve the citizen service experience – which implies streamlining the operation and operational efficiency of the centres where it is implemented (From Public Administrations, to banks, Hospitals or pharmacies), This Qmatic solution makes it possible to define the way in which the corporate team relates to citizens when they visit a business branch or institutional headquarters, in this case, the twenty-five EMVS offices that already have this technology.

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