Partteam & Oemkiosks offers an interactive customer communication center with ClusterWall

Through the interactive multimedia content center ClusterWall of Partteam & Oemkiosk it is possible to share messages, Promotions, Alerts, Events, announcements, Etc. between stores and their customers.

The ClusterWall interactive software platform developed by Partteam & Oemkioks has different functionalities and is adaptable to different sectors and industries, that can be integrated into different digital media such as kmultimedia ioscos, digital billboards, interactive tables, touch screens, Etc.

One of the functionalities of ClusterWall, an interactive digital and multimedia content centre developed by Partteam & Oemkioks is the possibility to make video calls, especially useful for retail stores, given the growing need to offer contactless services.

Precisely because the use of remote assistance technologies by video call is increasingly frequent, ClusterWall is an ideal solution for stores to respond effectively and comfortably to customers, improving your experience with personalized service, as well as the image of the establishment.

Thanks to the reduction of travel and personalized service, video calls via ClusterWall allow customers to conveniently perform various actions, how:

• Remote assistance via in-store video call, through the multimedia kiosk installed in the establishment, which streamlines and improves the service experience.
• Remote Assistance Anywhere, since reading the QR code (that may be in the storefront, on social networks or within the store itself), you can make the video call whenever and wherever you want;
• Answering video calls from home, so that the customer simply has to save the QR code and access ClusterWall when he wants to be served.

In addition, ClusterWall doesn't just allow remote assistance via video calls (at any time of the day), it also offers options such as making reservations and ordering products.

With ClusterWall's video call feature, shops offer a more personal service, with three options:

• 'One-to-one' attention: the customer is attended by the employee who guides him during his purchase process.
• Attention 'one to many': communication is made to several customers at the same time, on a free call.
• Live shopping for groups: personalized purchase service and advice for a group of people who request it.

This interactive communication platform developed by Partteam & Oemkiosk offers, among other advantages: access to the property's service at any time; social distancing and commuting reduction; easy and easy access care and response system, personalized service and improved communication and convenience for customers and efficiency for the store.

Other articles on Oemkiosk, Partteams