Hypervsn Creates First Holographic Assistant for the Banking Industry

The commercial bank of Slovakia Erste Group Bank AG has installed a Hypervsn Wall, composed of eight units, to generate the virtual assistant 'Vesna' at its Bratislava branch.

Slovenská sporiteľňa, which is part of the Erste Group Bank AG and is the largest commercial bank in Slovakia, has opted for the holographic technology of Hypervsn with a chatbot or virtual assistant, called Vesna, Scheduled to answer 150 Questions and scenarios.

This innovative 3D Holographic Solution It is generated with a Hypervsn Wall of eight units, installed by Optio, partner of the technology company in this country, at the Slovenska sporiteľňa branch in the Niva center in Bratislava.

Vesna It is the first virtual banking assistant that has a holographic visual form. Advises clients on account-related issues, The cards, investments and on George, the Slovenská sporiteľňa e-banking system.

Currently, Vesna has the capacity to cover 150 Scenarios and questions, although the forecast is to gradually add more, so that it can cover all the financial areas that users are interested in.

To offer this innovative service, Vesna Combine different technologies, in addition to the holographic, such as machine learning, text-to-speech and speech recognition. Microphones and speakers installed in the branch can detect voice commands so that this virtual banking assistant can understand the question and answer it correctly and instantly.

Vesna She's brunette, He has green eyes, He wears a blue suit and his appearance is not random. Both appearance and behavior are the result of the work of a team of neuromarketing experts, Psychology and Design. In addition, Thousands of Slovaks took part in a survey, sharing their ideas about what they should look like and body language.

The main advantage of this holographic assistant for the banking sector is that it can answer the most frequently asked questions from numerous customers at the same time, while bank employees can spend their time dealing with more complicated customer issues. It also helps to improve the customer experience and create the illusion of a normal conversation in this environment with a real person.

As he explains Matej Sulgan, CEO of Optio, "We have spent almost two years developing this project. During the first month, Vesna responded to 10.000 Customer Questions, and we expect even greater results with the move of this project to Hypervsn SmartV (More details at Digital AV), that will speed up the response process".

Slovenská sporiteľňa's initiative "is showing us what the future of banking can look like in the metaverse and, because of its success, They also have plans to roll out this solution to other branches in the near future.", Sulgan stresses.

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