Hypervsn creates the first holographic wizard for the banking sector

The commercial bank of Slovakia Erste Group Bank AG you have installed a Hypervsn Wall, composed of eight units, to generate the virtual assistant 'Vesna' at its Bratislava branch.

Slovenská sporiteľňa, which is part of the Erste Group Bank AG and is the largest commercial bank in Slovakia, has opted for the holographic technology of Hypervsn with a chatbot or virtual assistant, called Vesna, scheduled to reply 150 questions and scenarios.

This innovator 3D holographic solution is generated with a Hypervsn Wall of eight units, installed by Optio, partner of the technology company in this country, at the Slovenska sporiteľňa branch in the Niva centre of Bratislava.

Vesna is the first virtual banking assistant that has holographic visual form. Advises clients on account-related issues, the cards, investments and over George, the electronic banking system of Slovenská sporiteľňa.

currently, Vesna has the capacity to cover 150 scenarios and questions, although the forecast is to gradually add more, so that it can cover all the financial areas that interest users.

To offer this innovative service, Vesna combines different technologies, in addition to the holographic, like machine learning, text-to-speech and speech recognition. Microphones and speakers installed in the branch can detect voice commands so that this virtual banking assistant can understand the question and answer it correctly and instantly.

Vesna is brunette, has green eyes, wears a blue suit and looks not random. Both appearance and behavior are the result of the work of a team of neuromarketing experts, psychology and design. In addition, thousands of Slovaks participated in a survey, sharing his ideas about what he should have looked like and body language.

The main advantage of this holographic assistant for the banking sector is that it can answer the most frequently asked questions of numerous customers at the same time., while bank employees can spend their time dealing with more complicated customer issues. It also helps to improve the customer experience and create the illusion of a normal conversation in this environment with a real person..

As he explains Matej Sulgan, CEO of Optio, "We have spent almost two years developing this project.. During the first month, Vesna responded to 10.000 customer questions, and we expect even greater results with the move of this project to Hypervsn SmartV (more details on Digital AV), that will speed up the response process".

Slovenská sporiteľňa's initiative "is showing us what the future of banking can look like in the metaverse and, due to its success, they also have plans to implement this solution in other branches in the near future.", underlines Sulgan.

Other articles on Erste Group Bank AG, HyperVSN, Optio